Effective date: 15 July 2026
Mostert ICT respects your privacy and is committed to protecting the personal information that we collect and process.
This Privacy Policy explains how Mostert ICT collects, uses, stores, shares, and protects personal information when you:
Visit mostertict.co.za;
Contact us by telephone, email, website form, or another communication channel;
Request information, support, a quotation, or services from us; or
Become or act on behalf of one of our customers, suppliers, or business partners.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly known as POPIA, and other applicable South African laws.
For purposes of POPIA, the responsible party is:
Mostert ICT
Website: mostertict.co.za
Telephone: 021 891 8900
Email: info@mostertict.co.za
Questions or requests concerning your personal information may be submitted using these contact details.
Depending on how you interact with us, we may collect the following information:
Your name and surname;
Business or organisation name;
Email address;
Telephone or mobile number;
Information included in enquiries, service requests, support requests, or quotation requests;
Customer, supplier, billing, and transaction information;
Communications between you and Mostert ICT;
Technical information such as your IP address, browser type, device information, pages visited, and website usage data;
Any other information that you voluntarily provide to us.
Please do not submit sensitive or special personal information through the website unless it is necessary for us to assist you.
We may collect personal information:
Directly from you when you contact us or complete a website form;
During the provision of our products, services, or technical support;
Through telephone calls, emails, WhatsApp messages, or other business communications;
Automatically through website cookies, server logs, security systems, and analytics technologies;
From publicly available sources, referrals, business directories, or third parties where the collection is lawful.
We may process personal information for the following purposes:
Responding to enquiries and requests;
Preparing and providing quotations;
Communicating with customers and prospective customers;
Providing, managing, maintaining, and supporting our services;
Setting up and administering customer accounts;
Processing orders, payments, and billing;
Providing technical support and resolving service issues;
Maintaining business and financial records;
Managing relationships with suppliers, contractors, and business partners;
Improving our website, services, and customer experience;
Protecting our systems, website, customers, and business against fraud, misuse, security threats, and unlawful activity;
Complying with contractual, accounting, tax, regulatory, and legal obligations;
Sending marketing communications where permitted by law or where you have provided the required consent.
We will not use personal information for a purpose that is incompatible with the purpose for which it was originally collected unless permitted by law.
Our website may use cookies and similar technologies to:
Enable essential website functions;
Maintain website security;
Remember user preferences;
Understand how visitors use the website;
Measure website traffic and performance; and
Improve the website and our services.
Some cookies are necessary for the website to function properly. Other cookies, including analytics or advertising cookies, may be controlled through a cookie-consent tool where applicable.
You can restrict or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of the website.
Third-party services used on the website may also place cookies or collect technical information in accordance with their own privacy policies.
We process personal information only where there is a lawful justification for doing so. This may include:
Your consent;
The conclusion or performance of a contract;
Compliance with a legal obligation;
Protecting your legitimate interests;
Pursuing the legitimate interests of Mostert ICT or a third party, provided that your rights and interests are not unjustifiably affected.
Where processing is based on consent, you may withdraw your consent. Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.
We may send you information about our products, services, or offers where:
You have given us permission;
You are an existing customer and the communication concerns similar products or services; or
The communication is otherwise permitted by applicable law.
You may opt out of marketing communications at any time by:
Following the unsubscribe instructions included in the communication;
Emailing info@mostertict.co.za; or
Calling 021 891 8900.
We may retain limited information necessary to record and respect your opt-out request.
We may share personal information with:
Employees and authorised representatives who require the information to perform their duties;
IT, website-hosting, cloud-service, telecommunications, software, payment, accounting, and technical-support providers;
Contractors, consultants, and professional advisers;
Suppliers or business partners involved in delivering requested products or services;
Regulatory authorities, law-enforcement agencies, courts, or government bodies where required by law;
A purchaser, successor, or relevant adviser in connection with a business restructuring, merger, or sale.
We require service providers that process personal information on our behalf to protect that information and process it only for authorised purposes.
We do not sell personal information to third parties.
Some of our technology, cloud, communication, or service providers may store or process information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the recipient is subject to appropriate legal requirements, contractual safeguards, binding corporate rules, or other protections as required by POPIA.
Mostert ICT uses reasonable technical and organisational safeguards to protect personal information against:
Loss or damage;
Unauthorised access;
Unlawful processing;
Alteration;
Disclosure; and
Destruction.
These safeguards may include access controls, passwords, system security, software updates, backups, staff controls, and restrictions on access to personal information.
Although we take reasonable precautions, no website, email system, internet transmission, or electronic storage system can be guaranteed to be completely secure.
If we become aware of a security compromise involving personal information, we will investigate the incident and provide notifications where required by law.
We retain personal information only for as long as reasonably necessary to:
Fulfil the purpose for which it was collected;
Provide services and support;
Maintain operational, contractual, and business records;
Comply with tax, accounting, regulatory, and legal obligations;
Resolve disputes or enforce agreements; and
Establish, exercise, or defend legal claims.
When personal information is no longer required, it will be deleted, destroyed, anonymised, or securely archived, subject to applicable legal requirements.
Subject to POPIA and other applicable laws, you may have the right to:
Ask whether we hold personal information about you;
Request access to your personal information;
Request that inaccurate, incomplete, misleading, or outdated information be corrected;
Request deletion or destruction of information that we are no longer authorised to retain;
Object to certain processing of your personal information;
Withdraw consent where processing is based on consent;
Object to direct marketing;
Submit a complaint concerning the processing of your personal information.
Requests may be submitted to:
Email: info@mostertict.co.za
Telephone: 021 891 8900
We may need to verify your identity before processing a request. Certain requests may be refused or limited where permitted or required by law.
Our website and services are not directed primarily at children.
We do not knowingly collect personal information from children without the consent of a competent person or another lawful justification. If you believe that a child has submitted personal information to us without the required authorisation, please contact us.
Our website may contain links to third-party websites, platforms, or services.
Mostert ICT does not control and is not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policy of each third-party service before providing personal information.
Please contact Mostert ICT first if you have a concern regarding the processing of your personal information. We will investigate and attempt to resolve the matter.
You also have the right to submit a complaint to the South African Information Regulator if you believe that your personal information has been processed unlawfully.
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal obligations.
The updated policy will be published on this website with a revised effective date. We encourage you to review this page periodically.
For privacy questions, requests, objections, corrections, or complaints, contact:
Mostert ICT
Website: mostertict.co.za
Telephone: 021 891 8900
Email: info@mostertict.co.za